Refund Policy
1. General rule
All payments to SonikaAI are non-refundable by default, unless a refund is required by applicable law.
2. Subscriptions
- Once a subscription period starts, the charge is considered accepted for that billing period.
- Cancelling a subscription stops future renewals but does not refund the already active period.
3. Credit purchases
Purchased credits are a digital product and are non-refundable after allocation, except where required by law.
4. Exceptions
We may review refund requests individually in cases of:
- duplicate charges;
- a confirmed billing technical error on our side;
- other situations where a refund is a legal obligation.
5. How to request a review
Send an email to support@sonikaai.com with subject Refund Request, including your account email, payment date, and reason.
6. Resolution timeline
We aim to provide a decision within 5-10 business days.
Related pages
Last updated: April 2026